Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates? No. Our downloader software is designed to work only on Windows 10 Home & Pro OS or Mac OS X. Windows 10 Enterprise or Parallel Desktop are also not compatible.
If you receive the "Network is Not Connected. Update Cannot Proceed" error message when you try to install/launch the Navigation Updater program, it is not because you have no Internet connection. At this stage the program is experiencing issue with either downloading the update or copying the files to your local drive and somehow this process cannot be completed.
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In your vehicle, find the system info page (typically listed under SETUP menu) in your navigation system. Find the software version. It will start with two letters and a combination of other alphanumeric characters. Use this to search for your vehicle in the navigation updater program. You can also simply search by model and model year.
If you already downloaded the correct version of the map & software update into an SD card and the [ Update ] button is still grey out/not active after the SD card is inserted, please do the following steps as work around:
If not updated, download and install the latest version of the PAC-UP firmware. It is VERY important that you use the latest version of Interface Updater. Not doing so may damage the interfaces software. 2ff7e9595c
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